Assessing knowledge and skills related to cultural competence
Use these sample questions to build interviews that help assess a job candidate’s knowledge and skills related to cultural competence. The questions have not been tested, nor does use of these questions guarantee a candidate is knowledgeable or skilled related to an organization’s specific cultural competency goals.
- Please share any experience you have in working with individuals from backgrounds different from yours. How would this experience translate to working within a health care environment and with patients?
- What are some of the challenges you have encountered in working with patients from diverse populations?
- Do you have experience working with individuals with Limited English Proficiency?
- What languages do you speak? If language other than English is offered, ask about proficiency (conversational, fluent, read, write, etc.) and if the proficiency has been tested.
- Have you worked with interpreters? If yes, in what capacity and what was your scope of involvement? Are you knowledgeable about a specific culture such that you could serve a mentor role in teaching other staff about that culture?
- If you suspected a patient was experiencing challenges (not following treatment plan, missing appointments, etc.) due to cultural preferences, what steps would you take to understand their preferences?
- Have you ever participated in cultural competency training? Please describe the experience.
- Have you ever participated, or worked in an organization that participated in a CLAS- or other organization-wide assessment of culturally and linguistically services?
- How would you go about building rapport with a patient who is from a background different from yours?