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Take Action - Improving Service Delivery

Advance your organization's delivery of culturally competent care by developing your organizational supports through these action steps.

Establish an organizational strategy for collecting data on patient race, ethnicity, and spoken language (Culturally and Linguistically Appropriate Services (CLAS) Standard 1). Analyze data to determine opportunities to develop or improve services in order to meet the cultural and linguistic needs of the community. Handbook on the Collection of Race/Ethnicity/Language Data in Medical Groups. Minnesota’s Aligning Forces for Quality (AF4Q) initiative, lead by MN Community Measurement, has developed a handbook in support of organizations’ efforts surrounding the collection of race ethnicity and spoken language data.

Conduct an organizational self-assessment of CLAS-related activities(CLAS Standard 9) by taking the Culture Care Connection CLAS Assessment. An online assessment tool is used to evaluate adherence to the OMH CLAS standards. Evaluations include recommendations for specific actions that can be taken to advance an organization’s implementation of CLAS standards.

Review the Culture Care Connection Know Your Community for the communities that your health care organization serves (CLAS Standard 11). Learn more about demographic, socio-economic, and health status characteristics in order to better understand the community’s needs and accurately plan for and implement services to address them.

Create incentives and opportunities for staff to receive training that will expand their knowledge and skills in serving patients from diverse populations (CLAS Standard 3). Training may be offered in the form of in-services, conferences, online training offered through professional organizations (many which offer CME and CEU credit) as well as presentations from ethnic community leaders. Another option is to use the Culture Care Connection Training Series on the Hispanic/Latino, Hmong, and Somali cultures.

Learn more about the community-based organizations in the area and identify opportunities to build collaborations that will enable your organization to learn about health and social issues, cultural norms, opportunities to participate in community events, and involve community members in your organization’s CLAS-related activities (CLAS Standard 9).